If you are not happy with your purchase for any reason, please return it within 14 days of the tracking delivery date.
To initiate a return, contact me via the form in the footer section below. Items purchased on sale are final and cannot be returned.
Return Conditions:
- Returned items must be unused, in their original packaging, and with all tags attached
- Do NOT send to the address on the original packaging. It will not reach me and a refund will not be issued
- Customers are responsible for return shipping costs and any incurred Guatemalan customs fees*. From Florida the package is shipped to me in Guatemala
- Once shipped send me a photo of the shipping receipt via email (clearly showing the tracking number and carrier) to wakaleka.com@gmail.com along with your order number.
*To hopefully alleviate some of the customs fees: Mark the package "Item return to sender" and the Spanish equivalent "DEVOLUCIÓN DEL PRODUCTO AL REMITENTE" as well as my phone number: 1+502 4020 4910
Return Address:
Dawn Connelly
El Rancho's Panajachel
8501 NW 17th Street
Suite 120
Doral, Florida
33126-1001
Once I receive the package (usually within 10 days of USPS tracking showing delivered), I will initiate a full refund minus the original shipping charges (if applicable) and the Guatemala customs fees. A refund will be issued via PayPal.
If you receive a faulty product please see Wakaleka FAQs in the footer.